Help & FAQ

We are here to help you. Find an answer to all your questions below. If not, get in touch with us.

Orders

If you can’t find the product you would like to order, fill in our contact form with the details of your project or call us and talk to one of our professional print staff. We will get back to you with a quote for your custom order within 72 hours. We offer custom folding, die cut’s, PMS colors and much more.

At Amxon we guarantee top quality print with short turnarounds. The moment you submit your artwork, the files are sent in to preflight and placed on to plating, where the printing process begins. This is why the placed orders cannot be cancelled and the sales are final. If you have not uploaded the files you can cancel the order – be sure you call us and talk to one of our professional print staff as we do not accept e-mails for changing or cancelling orders.

The invoice will be send to you via email once your order has been submitted. 

It is very important for us to make sure that each of our clients is satisfied with our work. We print the best quality products at low prices and with short turnarounds, however if our product doesn’t satisfy you please contact us directly or by filling in the contact form.

 

Please note that obvious defects must be reported within a period of two weeks from receipt of goods..

Printing

We offer both coated and uncoated paper print. The uncoated stock is best for stationary, postcards or any other surface that will be written on. Coated paper is available in two finish options – glossy or UV (which is shine and smooth) and matte (flat).

Yes, at Amxon we offer orders in HKS or Pantone spot colors for most of our print products. Please send us an enquiry through the contact form with the name of the color channel of the spot color and with the correct number in your artwork.

The sides of the brochure depend on the chosen format. If you decide to print in a portrait format, we will bind your brochure on the long side. In you choose the landscape format the binding will be made on the short side.

At Amxon we offer UV coating, lamination, gloss and matt finish. We also offer photo paper matt for UV coating matt or for UV coating glossy our photo paper gloss. Choose the perfect finishing for your print!

File Preparation

You can upload your files in the following formats:
JPG, PDF,EPS, TIFF, PS (PostScript)

 

Make sure that your PDF file is saved directly from a graphic program in the PDF/X-standard (PDF/X3 or PDF/X1a) format. In order to avoid issues with layers and transparencies in the printing process, it is advised to use the “compatibility 1.3” setting while saving your artwork.

 

If you are submitting your files in TIFF format, please make sure you reduce the layers to only one layer.

 

In order to prevent problems with variations in color or print image, please don’t use the preseparated DCS EPS data.

Yes – all the accepted files must be print-ready. If you are looking of more information about how to prepare your files and for templates check out our templates page.
To make sure that there are no white areas on your printed product, all the submitted files must have a 2 mm bleed on each side. This means that your design (both images and graphics) should be always 2mm larger than the actual print format. Failing to do so may result in small deviations which lead to white margins. To make sure that the fonts and crucial design elements are visible, please place them at least 3mm from the final format (not including the bleed) and don’t use frames as boundaries in the layout. Additionally: – If you are submitting your print data in an open format the bleed should be 4mm on each side (eg. A4 size including a bleed should be 301×214 mm) – If you are submitting files for presentation folders, banners, monthly calendars, packaging or any other advertising technology products please prepare the file with a 3mm bleed on each side – Envelopes must be submitted with a 1 mm bleed. – Textile stretcher frames require 15 mm bleed. If you require more information, please refer to our artwork instructions.

Checkout our artwork instructions for more tips about creating you print file

Yes, at Amxon all the artworks are checked and verified to make sure they are fit for print.

All the artworks are checked by our team before printing. If we encounter any problems with the files we will contact you and advice changes in the format. Please note that the conversions of both color mode and size will be made automatically without previous information.

During the artwork analysis, we check:

  • whether the files are submitted in one of the accepted formats (PDF, JPG, TIFF, EPS or PS)
  • if the number of pages is correct
  • if the provided file is in greyscale (only if you ordered a one coloured print)
  • if the file is the correct size (if not, we will scale your artwork to the desired size, however this might result in the decrease of resolution. Also no additional bleeding will be added in the process)
  • if perforations lines have been indicated
  • if the appropriate fonts are embedded within the file

It’s best to prepare your files in the CMYK color mode, otherwise we automatically convert it from the RGB mode which may result in color shift. To ensure you are fully satisfied with the print it’s recommended to send in the CMYK color mode files.

To ensure high quality of the print we accept 300 dpi files and higher.

Please do not send any extra files such as proofs or samples unless you are requested by one We only need the final printing files.

No. Please make sure that you send front and back artwork in separate files. Each side is printed separately in our process so not separating files can cause delays.

In order to create a Spot UV job you must attach a Spot UV template file as well as the regular full color file. The Spot UV template should show all the places where the UV will be placed with 100% K. White areas indicate parts of the design without the UV.

Web Design

On average, websites launch within 2 to 4 weeks from project start. If you are trying to meet a specific deadline, let us know and we can provide you with options.

Yes, we believe our mobile designs are some of the best you'll find anywhere. We put a high emphasis on making sure the website experience on a mobile device is second-to-none.

Shopping for a new website is similar to shopping for a car. Websites, like cars, have different classifications, trims, financing and ownership models. However, unlike cars, it's not always as clear what features are must-haves for your website. It's possible you're getting a quote for a used car with 200k miles on it, or even worse, a monster truck.

 

You can think of us as the new, dependable, low-maintenance SUV with an awesome warranty and service plan, oil changes included! Our website plans strike a balance between features, performance and price. We focus on aspects that provide the most long term value for small businesses.

We provide full ownership to your website design. Our websites are built on top of WordPress and can transfer to most web hosts. We want you to stay with us because you want to, not because you have to.

Typically, we cannot. Our process and tooling are specifically designed for the websites we build. However, if there are elements you want to retain from an existing website, it's often possible for us to recreate them in a new website.

Our plans include fully-managed, high performance, web hosting. If you currently have web hosting, we'll help you transfer to our service.

Yes, we can port the domain to us and manage it on your behalf at no additional cost. If desired, you can choose to keep your existing domain registrar and direct it to the website we build.

We do not offer email hosting but are happy to help configure your domain name to work with Google Workspace or Microsoft 365. Both services provide great email hosting as well as direct integrations with office software, collaboration tools, and file storage.

Professional Web Design

At Amxon, we start each website design project with a blank white screen, meaning we don’t use templates or pre-made designs. Our creative director will take you through a creative process, understanding your brand identify, visual goals, and reviewing competitors. We’ll provide you with multiple mock-ups and design revisions to land on a graphic design you’re 100% satisfied with.

We will not only design your website, we will market your website using SEO, paid search, social media, and utilize other digital marketing services.

 

All websites we develop are built with search engine optimization as a top priority. This means your website will be designed and coded SEO-friendly, set up for potential customers to find your website via search engines.

 

We can also work with you to create a paid search marketing campaign to drive traffic to your website instantly. For more information view our Google Ads management services page.

Yes, using responsive website design we create an optimized design and layout to display on all devices, no matter what the resolution or screen size. This means your website layout will be optimized on a phone, tablet, and desktop computer, and the user experience will be tailored to the device. A device optimized website user experience leads to increased conversions, leads, and sales.

Our team will guide you through the process of building a new website and work with you hand-in-hand during development. If you’d like to talk to your web designer or programmer, you can. With Amxon you’re not handed over to a project manager who works with an outside team – you’ll receive a personal experience.

We begin by taking you through the creative process, designing the website to look exactly the way you want. From there our web developers program the website, bringing it to life.

We’ll then work through content population and data population, loading in your products, pages, and other key elements. The final step is quality assurance where our team runs through each piece of functionality on the website.

Once the website has launched, we’ll deliver expert marketing services such as SEO and content marketing to bring new visitors and customers to your website each day.

To learn even more about our process, talk to an Amxon representative or read about our web design process.

As a top web development company, we’ll provide realistic timelines – not timelines just to close the sale. Though website development times vary, we’ll agree on a schedule and stick to it.

In fact, project deadlines are written into every Amxon proposal. Our average timeline to build a new website ranges from 2-6 weeks.

For a timeline estimate for your project, simply request a free estimate.

We’ve won multiple awards for best web design company over our 10+ years in business. Not only that, we’ve been rated the #1 SEO agency by DesignRush, Clutch, SEMfirms, TopSEOs, and many others. The best web design companies are experienced in launching complex websites and have a team to handle all of your requests. With our team of 90+ in-house team members, we offer all of the web design services you’ll need to now and in the future.

eCommerce Web Design

Yes, at Amxon we offer completely custom eCommerce web design services. We can work with your brand guidelines and creative vision to create a one-of-a-kind website that reflects your brand’s personality and eCommerce functionality needs.

Redesigning eCommerce websites is one of our specialties. There are many aspects of a redesign to consider when beginning the project to ensure the redesign exceeds your goals. From retaining search engine rankings to developing custom functionality that makes running your online business more manageable, we’ll walk you through the options and create a plan of attack to make the website a success.

Since 2004, we’ve worked with 20+ ERP and CRM tools, integrating eCommerce websites, and order data. A typical “basic” integration allows customer and order data to be transferred from the website to your internal system automatically. When updates are made to a customer or order, for example, order status is changed to “shipped,” your ERP or CRM can communicate back with your online store and update the website data. Having these types of processes allows your customers to have a better customer service experience and cuts down on manual data entry for your business. Both customer usability and automation of your day-to-day tasks are a goal in any website we develop.

Our developers are experienced in working with many of the most popular eCommerce platforms including Shopify, WooCommerce (WordPress), BigCommerce, Magento (Adobe Commerce), and more. We’ve also developed countless fully custom eCommerce software applications as needed to accommodate unique needs.

At Amxon, our search engine optimization and eCommerce website optimization campaigns are not just about traffic – they’re about increasing sales. Having an eCommerce website is the first step towards success online, but successfully marketing your products through SEO, paid search, and other channels are the true drivers of revenue. Our eCommerce search engine optimization (SEO) services ensure visitors will find your website and products when they’re looking to make an online purchase. Our experience allows us to develop eCommerce websites that place in the top results for competitive keywords and product-specific keywords. We’ve customized our software to include the best SEO practices and unique SEO strategies built right in. We optimize your website for higher rankings and greater visibility, while also analyzing visitors’ patterns to optimize your website’s user experience. We realize a website should always be improving and growing.

Amxon makes it unbelievably simple for your firm to manage your eCommerce website. From adding product pages or categories to running promotions and sending newsletters, you will have full access to make updates instantly via the CMS (Content Management System). Best of all, when using our shopping cart, your site and data growth are unlimited. You are not restricted to a maximum amount of categories or products! Our eCommerce content management system is customized for each client, giving you the control you need to efficiently run your website. We also offer free lifetime phone and email support on all websites we develop. Our web designers, developers, and team are always available for ongoing website maintenance.

Shipping accommodations are a significant part of your eCommerce website platform. At Amxon, we allow your website to provide online shoppers with live shipping rates, flat rates, or zone rates. We also create custom shipping rules and business logic for enterprise-level stores to provide special rates that match their business needs. No matter how you ship and the issues you may face, talk with us about your goals.

Our custom eCommerce websites are priced on a per-project basis. When pricing an eCommerce website, we consider your goals, marketing needs, design direction, and of course functionality. All of these variables help us to determine a price and timeline for your project.

 

Hiring a development company is a big decision, and we like to make this process as easy as possible. To receive a price estimate, please complete our website design estimate form, and we’ll get back to you with pricing, project details, ideas, and more.  We look forward to speaking with you.

Amxon is a leader in responsive web design and has developed using responsive web design technology for years. With mobile web sales multiplying, it is more important now than ever before to have a mobile-optimized eCommerce site. Every website we build is responsive, and you’ll work with your eCommerce designer to design both desktop and mobile eCommerce website user interfaces.

All of our eCommerce websites regardless of platform use encryption via an SSL, the standard in website security. This allows sensitive information to be passed through your website in an encrypted code that cannot be cracked, even if intercepted. All websites are developed using the latest in PCI compliance standards.

Yes, we’ve recently brought to market simplified eCommerce offerings, allowing us to help startups and small eCommerce businesses get going. These websites are still built on powerful platforms such as Shopify and WooCommerce. Ask an Amxon representative about simplified eCommerce solutions, and we would be happy to walk you through your options.

We’re not just an eCommerce development company, we’re eCommerce marketing experts!

 

There are many ways to market an eCommerce website, including SEO, paid search, Google Ads, social media, and email marketing. Depending on the type of products you sell one marketing channel may work better than another. Our team of digital marketing experts can guide you in the right direction with a detailed online marketing plan.

Each eCommerce website we build has our standard SEO best practices in place and is developed “SEO-friendly.” We do our best during development to create an SEO foundation for the website, making it easy to jump into an advanced SEO campaign post-launch. Often, many of our websites rank very well from development alone, but we recommend an ongoing SEO plan to achieve competitive keywords.

With online shopping booming to over 800B in sales it’s clear offering your products for sale online is a must. While most B2C businesses have embarrassed eCommerce, B2B businesses are now moving to online portals allowing their customers to purchase online as well. These days customers expect to be able to place an order online, at any time they want, without having to talk to a sales representative.

Website Maintenance

Website maintenance is the process of ensuring a website is up-to-date and void of any technical issues or other errors that would negatively impact performance. Website maintenance is crucial for any website, but especially for those that drive a business’ revenue or inbound leads. Site performance, security, speed, usability, etc., all play into a website’s ability to perform and encourage users to complete the desired action or set of actions.

On average, expect to pay $100 – $250 an hour for website maintenance services from reputable web development companies. Amxon standard billing rate for development work is $100. We will work with your business to determine a pricing structure and maintenance plan in line with your website goals and budget.

Website maintenance is an ongoing process that is neverending. As the web continues to evolve, new standards are adopted, and new ways of doing things become scalable, updates to your website will be necessary. That being said, some updates take longer than others. If you need an image swapped on a blog article, a reputable company should be able to make that change in just a few minutes. Understanding your website’s maintenance needs will give you a better understanding of how many hours of work you can anticipate during a given time period

Yes, while some things are the same no matter what CMS you are on, there are many CMS-specific website maintenance issues out there. For example, WordPress Core Code and frequent plugin updates from developers can make a WordPress webmaster’s job never-ending. WordPress also has many CMS-specific security issues that need to be regularly addressed.

For website maintenance services at Amxon, you will have an account manager made your main point of contact who will act as a liaison to the development team that will be making the majority of your website updates.

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Our Location

188 Grand Street, New York, NY 10013, USA

Email Us

hello@amxon.com